Refund Policy

We accept returns. If your product is defective, immediately let our staff know and we'll send you a replacement. 

You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We are unable to accept returns on retailer purchases and products damaged due to customer error.

Lastly, we do not accept returns for opened, non-damaged items or items that have been delivered incorrectly.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at

Should you need more information about our return policy, please reach out to our support staff through the contact us form or by e-mailing us at They are available 24/7 to assist you.


We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at suport@divinshop.comwith details of the product and the defect. 

We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back and we'll promptly refund your money.

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you. Please refer to our return polciy. We cannot cancel your order once it has already been shipped. 

Shipping Costs
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

Sale Items
Sadly, we do not offer refunds on sale items. All sale items are final. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to our support staff through the contact us form or by e-mailing us at They are available 24/7 to assist you.

After purchase our team will processes your order within 1-3 business days. After which you can expect to receive your package within 10-25 business days depending on customs clearance. USA , UK and Canadia deliveries may be a bit quicker than Australia, and New Zealand. Almost all European, African and Asian countries will experience longer ship times.