FAQ

About Us
GENERAL QUESTIONS

IS DIVIN.SHOP SITE SAFE?

This site is 100% secure and meets the security standards for transactions like any E-commerce site. The site you visit is on a server in HTTPS (the small green padlock that is on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping basket" and everything related to the payment of orders. For more information on how we secure and use your information, please consult our Privacy Policy.

 

CAN I ORDER SAFELY?

On this site, ALL PAGES are secure and cannot be pirated or cannot be the target of malware. Regarding the regulation, we use Paypal and 2 Checkout who are the references in terms of security of transactions on the Internet. In summary, walking around and ordering on Divin.shop is 100% safe and secure.

 

HOW QUICKLY DO YOU RESPOND TO EMAIL QUERIES?

We answer emails within 1 business day.

Our friendly and well-trained customer service team is at your service. Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as pleasant as possible.

 
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

 
WHERE ARE YOU BASED ?

Accompanied by our Support Center in USA, Belgium and Germany.

Business Legal Name:  DIVIN SHOP ITES
Rond-point Schuman 2-4 – Etage 6 boîte 6, Bruxelles, Bruxelles, 1040, Belgium

VAT.BE0653.882.047      

 
COUPON CODE ISN'T WORKING

As we already apply discounts and make bundles for our customers, sometimes if a product has already a bundle applied, the discounts code will not work, because they don't cumulate with other promotional offers.

Thank you for your understanding.

 
Before you place an order


PAYMENT

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We offer safe shopping and accept payment via credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. Our payment provider is Stripe, a 100% secure international payment gateway, used by companies like Salesforce, BigCommerce and other 50k+ eCommerce stores.  

 
CHECKOUT PROCESS

 
HOW DO I PROCEED THROUGH THE CHECKOUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

 
SHIPPING

 
HOW DOES SHIPPING WORK?

Divin.shop partners with global merchants and factories in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Vietnam, China, India, etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take  7 - 28 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!

Divin.shop supports shipping costs caused by any shipping delays even if these are outside of our control. As such, if your package doesn't arrive within 28 business days (this is the maximum delivery limit for US, Canada, Australia, New Zealand, UK and all European Union Countries) we will REFUND the SHIPPING COSTS of your order.

If we are notified by the shipping supplier that the package was LOST or in case that the package doesn't arrive to the shipping destination within 42 business days (this limit applies for US, Canada, Australia, New Zealand, UK and all European Union Countries) we consider it LOST and we will FULLY REFUND YOUR ORDER.

  
DO YOU SHIP INTERNATIONALLY?

Yes, please find the countries we ship to:

United States, United Kingdom, Canada, Australia, New Zealand, Mexico, Singapore, Malaysia, Taiwan, Korea, Japan, UAE, Saudi Arabia, Israel, Argentina,  France, Belgium, Luxembourg, Switzerland, Spain, Portugal, Ireland, Greenland, Netherlands, Sweden, Norway, Denmark, Finland, Italy, Austria, Poland, Ukraine, Russia, Serbia, Hungary, Romania, Greece.

If you don't find your destination country on this list, please contact us at support@divinshop.com

 
HOW LONG WILL IT TAKE TO GET MY ORDER?

Divin.shop partners with global merchants and factories in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Vietnam, China, India, etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take  7 - 28  business days to arrive. Please do not panic if it does not show up immediately, it's on its way :)
This can also be affected by the availability of the items from our Warehouses partener . ( We don't have any Warehouses )

Divin.shop supports shipping costs caused by any shipping delays even if these are outside of our control. As such, if your package doesn't arrive within 28 business days (this is the maximum delivery limit for US, Canada, Australia, New Zealand, UK and all European Union Countries) we will REFUND the SHIPPING COSTS of your order.

If we are notified by the shipping supplier that the package was LOST or in case that the package doesn't arrive to the shipping destination within 42 business days (this limit applies for US, Canada, Australia, New Zealand, UK and all European Union Countries) we consider it LOST and we will FULLY REFUND YOUR ORDER.

 
DO I NEED TO PAY ANY CUSTOMS?

Due to high demand of some of our products, sometimes it will be shipped from our overseas from our warehouses partener directly to you. In the rare event of a custom charge, this will be the responsibility of the customer. Divin.shop is not responsible for any delay, damage, or additional fees, imposed by customs.

If you don't pay these local/import custom duties or taxes, then the Product could be returned to Divin.shop or possibly destroyed if it is too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any laws in any such country.

 
WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

Divin.shop partners with global merchants and factories in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as  USA, Vietnam, China, India, etc.

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

This means order containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all your items at once...they will get to you!

 
WHEN WILL MY ORDER BE SHIPPED? I HAVE NOT RECEIVED NOTIFICATION.

All orders ship within 1-3 business days of purchase.  You will receive notification of shipment within 3 to 5 days of shipment.  If you have not received notification of shipment within one week of your purchase, please contact us at support@divinshop.com
 

After you place an order
 
ORDER TRACKING

 
HOW DO I TRACK MY ORDER?

We provide the order's tracking code to the email that you filled down when placing your order. This email will also guide you how to track your package. Also, you can track your order on the Track My Order page using your tracking code.

Please not that the tracking information will be displayed 2-5 days after you receiving that email.  

 
WHEN WILL MY TRACKING INFORMATION APPEAR?

You should see tracking events within 48-72 hours after you received the tracking number/ID.

 
ORDER CANCELING

 
CAN I CANCEL MY ORDER?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

 
I ORDERED SOMETHING, BUT WANT TO CHANGE THE DELIVERY ADDRESS

You must contact us within 1 business day of placing the order to arrange an address change.

You can do this by emailing support@divinshop.com with your order number as the subject.

 
After you receive an order
 
I WANT TO CHANGE OR RETURN MY ORDER

 
MY ORDER ARRIVED, BUT I RECEIVED THE WRONG ITEMS

Please contact us at support@divinshop.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).

 
MY ORDER ARRIVED, BUT I WANT TO RETURN IT.

We want to make your life easier. Please send us an email with the subject "RETURN [order-id]" at support@divinshop.com and we will check your request ASAP!

Items can be returned within 30 days of purchase for a refund or an exchange.

 
WHEN WILL I RECEIVE MY REFUND?

Refunds will be credited in your original form of payment or store credit. If you paid via credit or debit cards, refunds will be sent to the card-issuing bank withing 7-10 business days of receipt of the returned items or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received your refund yet, please contact your bank/credit card company. It may take some time before the refund is posted to your account.

You can read more about refunds on our Refund Policy page.


CONTACT US
HOW DO WE CONTACT YOU?

 

Send an email :

Connect with our customer service representatives to help you and get back on track.

https://divinshop.com/contact-us-page/contact-us

 

Call us :

Please direct any questions to our Customer Center  By Phone  :

10:00 – 15:30*1 

 USA    English   ☎ +1 (323) 522 5979
Europe French   ☎ +32 487 547 415
  • Please leave your Name, Contact and Order information, and reason for reaching out, and one of our team members will be in endeavors to get in touch within next 24 hours.

 

Chat with us :

Please direct any questions to our Customer Center  By SMS or Skype :

 USA    English    ☎ +1 (323) 522 5979
Europe French  ☎ +32 487 547 415
Skype English

*1 Inquiries after business hours will be addressed on the following day.

High Volume orders

Due to the high volume of orders we are receiving, your shipment may take longer than usual. rest assured, we are working hard to get everything out asap. we know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products. Thanks for understanding .

 

You can also contact us in the following ways

Or find the answer on our website!

For general information, how-to steps, or to learn more about products and services, check our FAQs. The most common questions have to do with tracking packages or delayed delivery.

https://divinshop.com/blog-posts/faq